Support
Player support
Email ashesofthecolony@outlook.com. Include your account email and, for bugs, your device and browser.
The game won't load or is slow
- Use a current version of Chrome, Edge, Firefox or Safari.
- Reload the page and close other heavy tabs.
- In game settings, lower particles and turn off weather.
I can't sign in
Use “Forgot password” on the sign-in page. Check your spam folder for the confirmation email.
Purchases and refunds
Your orders are listed under My purchases after signing in. For refund requests, email us with the order date. Read the terms for details.
Privacy and data deletion
See the privacy policy.
Many answers are also in the FAQ.